The620Guy return policy is designed to help customers feel confident with their purchase while providing excellent support.

The620Guy will accept returns under the following conditions:

Up to 20% re-stock fee for good system returns.
  • RMA must be requested within 30 working days of receiving order.
  • Product must be returned in original packaging and original box and paperwork.
  • RMA number must be displayed on return packaging.
  • Return freight will be covered by customer.
  • 80% refund will be refunded (on product only, not original freight).

System was received in non-working condition

  • Contact Tech Support ([email protected]) for quick troubleshooting. Often times, a simple memory reset or plugging in a hard drive cable will do the trick. For those units with more difficult repairs, it might be decided that a replacement unit should be sent.
  • The620Guy will cover return freight on a truly DOA unit.
  • On any parts sales includes a 30-day parts replacement warranty. There are no returns refund – ONLY replacements on our parts. Credit will be issued in the event replacement parts are not available.

How to return products:

1.) Request a Return Merchant Authorization (RMA) number.
Email: [email protected]
Please include your order number.

2.) Return product to:

1006 S. Hathaway St., Unit H
Santa Ana, CA 92705
714.558.7993 – office

– RMA must be clearly displayed on outside of package
– Product must be returned in original packaging with receipt.

Please contact The620Guy directly if you would like additional information regarding our return policies.